Cuba Direct reviews

Feedback for Cuba Direct has been compiled from 197 customer reviews

Date
Product
Score
Customer Comment
Service:++
Product:++

Service rating : Very easy to book with knowledgeable consultant. Itinerary was agreed and sorted quickly with useful suggestions.
Product : We had a wonderful holiday and everything worked smoothly. Thank you!

Service:++
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Service rating : Great rep in Havana , Tony
Product : Transfer from airport in American car was excellent , great way to start a holiday

Service:+
Product:+

It was a bit difficult in getting responses to emails post booking

Service:+
Product:++

Service rating : Overall service was very good, I would highly recommend doing some basic research before getting in touch, I think this would help. Had a few issues with administration during the booking process otherwise would have merited excellent.
Product : The experience in Cuba was excellent with everything running to plan with a very informative guide. I would advise anyone to visit Cuba and have no problems recommending Cuba direct

Service:++
Product:NA

Service rating : Good advice on places to visit before departure. Excellent accommodation and all the transfers worked well.We had a great time and would book with Cuba Direct again.
Product : Not sure what you mean by products. We didn't go on any of the tours organised by Cuba Direct. But , as stated earlier, the host families were very welcoming and the accommodation clean and comfortable.

Service:++
Product:++

Service rating : Everything worked so smoothly. Made the visit so straight forward.
Product : Only weak spot was Varadero - if you could sort out issues with the casa particulares would have been a much stronger end to an enjoyable two weeks.

Service:++
Product:+

Service rating : The team were very helpful and feedback, documents etc very prompt and thorough.
Holiday was great, Havana fantastic, Parques Central Hotel excellent. Transfers fine.
Varadero also great.
Product : All really good, had a great time.

Service:+

Service rating : Communication not great, but Anne left the company so not helped. We nearly missed our deadline to pay, we were not reminded.
Product : I think it was a lot of money and we probably could have saved a lot if we had had more time to research and done more ourselves, but overall not bad value for money.

Service:+
Product:+

Service rating : The service from the company was good, all transfers turned up on time and everything ran smoothly.
Product : Hotels were both slightly disappointing and not the standard I would prefer. The upgrade in the Blau was a complete waste of time, we did not get half of what we were supposed to.

Service:+
Product:+

Service rating : Staff were very helpful when we were making our booking and changes.
Product : Transportation was excellent. Rep in Havana was more than helpful when we had a problem. All accomodation was good but we felt we were overcharged for meals we took in the casa in Trinidad. A memorable holiday.