Speak to our specialists
BY MAKING PAYMENT IN RESPECT OF THE SERVICES OFFERED BY US, YOU AGREE THAT: (A) YOU HAVE READ, UNDERSTOOD, ACCEPT AND INTEND TO BE LEGALLY BOUND BY THE TERMS OF THIS AGREEMENT; AND (B) YOU HAVE THE AUTHORITY TO ACCEPT AND DO ACCEPT THE TERMS OF THIS AGREEMENT FOR AND ON BEHALF OF ALL PERSONS IN YOUR TRAVEL PARTY WHO ARE NAMED IN YOUR BOOKING AND INTEND EACH SUCH PERSON TO BE LEGALLY BOUND BY THE TERMS OF THIS AGREEMENT.
The following definitions and rules of interpretation apply in this Agreement (including the recitals above).
Customers’ prepayments are protected by a topp policy. You can download a copy of the Certificate of Insurance from our website or upon request.
In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.
This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. tamp;g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)
1.1 This is the privacy and security policy of Live Holidays Ltd. Its purpose is to tell you how we process your "Personal Data" (i.e. data about any identified or identifiable living person). In particular:
1.2 If you have any queries concerning this policy, please contact us by using the details on our website.
2.What Personal Data do we collect?
2.1 When you place an order, we collect basic information such as your name, address and other contact details, payment and technical information. All such information is mandatory unless otherwise stated at the time
2.2 You may provide additional Personal Data to us in the course of communicating with us about your booking.
2.3 We may store certain Personal Data including your contact and order details.
2.4 Our computer may log your IP address (your unique internet address) and browser type when you visit our website.
3. How do we use your Personal Data?
3.1 We use your Personal Data to administer, or communicate with you about, your booking.
3.2 Provided you have opted in on our website, we may provide information about other products or services that may be of interest to you.
3.3 We may access, copy, preserve, disclose, remove, suspend or delete any Personal Data generated, stored, transmitted or used via or in connection with your booking if we are required to so by applicable laws, statutes, regulations, standards or codes of conduct, whether or not compulsory or by competent authority.
3.4 We may use IP addresses for customer profiling purposes.
4. How do we protect personal data?
4.1 We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction: Industry-standard Secure Sockets Layer (SSL) technology (128 bit cipher strength) is used to encrypt sensitive information such as credit card details.
5. To whom do we disclose personal data?
5.1 We may disclose Personal Data so far as reasonably necessary:
6. How can you access and rectify personal data?
6.1 You can access and rectify your Personal Data by contacting us using the details provided on our website.
6.2 For information about your rights under UK data protection laws, see the UK Data Protection Commissioner website.
These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services; and (C) Our Contact With You.
This Cuba Direct (Live Holidays) website (“Website”) is owned and operated by CUBA DIRECT ("CUBA DIRECT (LIVE HOLIDAYS LTD)", “we”, “us”, “our”) a company registered in England and Wales with its Registered Office at CUBA DIRECT (LIVE HOLIDAYS) Foresters Hall, 25-27 Westow Street, Upper Norwood, London SE19 3RY (company number 04429799) and which trades under a number of brands. We are fully bonded by the Civil Aviation Authority under the Air Travel Organisers Licence (ATOL) with ATOL number 6346.
Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.
If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.
A: YOUR USE OF OUR WEBSITE
You may only use this Website:
You agree that you shall not:
Ownership And Use Of Material And Information On Our Website
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the CUBA DIRECT (LIVE HOLIDAYS) which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Authorised Use” section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.
If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage. This Website contains links to other websites that may either be websites operated by companies or brands which are members of the CUBA DIRECT (LIVE HOLIDAYS) or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, book travel arrangements or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and book our products (as well as those provided by our selected partners), view content provided by us, interact with us and submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions that incorporate:
B: OUR SUPPLY OF PRODUCTS AND SERVICES
Normally when you purchase our products and/or services and book travel arrangements on this Website your agreement is with CUBA DIRECT (LIVE HOLIDAYS) and if not we will make it clear to you that CUBA DIRECT (LIVE HOLIDAYS) is acting as an agent for another travel provider. If you book a flight only that is operated by Cuba Direct (Live Holidays) Airways then your contract is with them. See our Booking Conditions for the terms and conditions relevant to the purchase of travel products and holidays from us.
In addition, when you book any products or services from us, you will do so subject to these Website Terms and Conditions, our Booking Conditions and such further terms and conditions as may be applied by the hotel or cruise ship where you will be staying (together, the "Conditions of Contract"). These Conditions of Contract constitute the entire agreement and understanding between you and CUBA DIRECT (LIVE HOLIDAYS) in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website immediately. These Conditions of Contract may vary from time to time. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.
Please note that CUBA DIRECT (LIVE HOLIDAYS) may provide accommodation, transport from a wide range of third party accommodation providers and carriers including airlines, ships and railways. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of your Conditions of Contract with us (either as agent for the provider or carrier or as part of our holiday package as you will see in section 1 of the Booking Conditions). Other holiday and travel related services such as travel insurance, foreign exchange and travel money cards are supplied by our selected service providers and are available for you to purchase through our own branded websites or directly via the supplier website – the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not us. You can find information on most of these suppliers and their services on our Extras page. We cannot list all of the supplier's and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites - you will need to have read them carefully before you book and/or travel. If you are unable to find these then please Contact Us.
C: OUR CONTACT WITH YOU
These terms and conditions do not affect your statutory rights.
Updates and Changes
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.
This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.
Feel safe and secure that your booking with us is fully compliant with UK travel industry standards. You are fully protected!
Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide full financial protection for your money.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
If you buy other travel arrangements not including a flight, such as accommodation only, ATOL protection doesn't apply. Instead, customers’ prepayments are protected by a topp policy. Worldwide customers’ prepayments for non-flight inclusive packages/ will be reimbursed, subject to the terms and conditions of the topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available to download by clicking here.
We are registered with the International Air Transport Association (IATA) who work with the "air transport industry to promote safe, reliable, secure and economic air travel". As their member we are required to maintain high standards of service and dependability for our holidaymakers.