CORONAVIRUS (COVID-19) TRAVEL ADVICE - Updated on 7th April 2020 @ 10:15 hrs
This page will be the main source to keep you informed and it will be constantly updated as soon as new information is available.
The outbreak of COVID-19 continues to evolve and we understand travellers concerns regarding upcoming trips to Cuba. At CubaDirect, the health and well-being of our customers and team is our highest priority. We are continually monitoring the guidance issued by public health authorities in the UK and Cuba to be able to give the best, most accurate advice. Travellers are advised to familiarise themselves with the FCO travel advice and to the information provided by the National Travel Health Network and Centre TravelHealthPro website. The Foreign Office also has a specific page detailing more information on Coronavirus.
At the current time we are prioritising customers due to travel in April and May who we are proactively contacting by date of departure. Those customers have two options:
- Postpone your holiday: Most airlines have waived their flight changing fees so we can now move your flights to an alternative date without charging, providing that the same fare is available. If the new fare is higher customers would only be required to pay the fare difference. We can usually move the exact same itinerary in terms of hotels, etc, to the new dates at no extra cost.
- Cancel your holiday: In case of a cancellation, our standard terms outlined in our general terms and conditions apply. We always recommend having adequate travel insurance in place as soon as possible after you book, and the Association of British Insurers has confirmed that someone purchasing a policy before the FCO advises not to travel should be covered in case the FCO advises against all but essential travel. Please email us a cancellation request of your trip and we will send you a final cancellation invoice. With this document, you can start your claim with your travel insurance provider.
For customers travelling from June onwards please be patient as we need to prioritise those travelling in the coming weeks.
Once again, thank you for your patience in these difficult times.
The CubaDirect Team