CORONAVIRUS (COVID-19) TRAVEL ADVICE - Updated on July the 3rd, 2020 @ 09:40 hrs
This page will be the main source to keep you informed and it will be constantly updated as soon as new information is available.
The outbreak of COVID-19 continues to evolve and we understand travellers concerns regarding upcoming trips to Cuba. At CubaDirect, the health and well-being of our customers and team is our highest priority. We are continually monitoring the guidance issued by public health authorities in the UK and Cuba to be able to give the best, most accurate advice. Travellers are advised to familiarise themselves with the FCO travel advice and to the information provided by the National Travel Health Network and Centre TravelHealthPro website. The Foreign Office also has a specific page detailing more information on Coronavirus.
We are currently contacting all customers travelling up to the end of September. Whilst we remain confident that international travel will resume by then, we are giving our clients the opportunity to change their holidays free of fees so that they can relax and do not feel the need to pay any further payments for now.
It is important to notice that balances have to be paid in full 10 weeks before departure. If clients do not wish to change their holidays towards a more distant future date and the balance falls due, we strongly recommend to pay to avoid the booking being cancelled.
Because of reduced staff capacity, we are only taking payments online. If you want to pay your balance, please go to this link and follow the instructions: https://www.cubadirect.co.uk/payment. If you decide to change your holidays, simply e-mail your travel consultant.
It remains the responsibility of the customer to remember to pay any outstanding balance. If a balance is not paid on time, the booking will be automatically cancelled as per our standard Booking Conditions.
If you require help to make an insurance claim, please email us a cancellation request of your trip and we will send you a final cancellation invoice. With this document, you can start your claim with your travel insurance provider.
Finally, please do not send letters. Everyone is working from home so letters are not being monitored with the frequency expected in normal times. If you do want to send a letter, please scan it and email it. Please note that an e-mail has the same legal weight as a letter in terms of written statements/confirmations so avoid letters if you can.
Once again, thank you for your patience in these difficult times.
The CubaDirect Team