About Us

  • Overview
  • Our Team
  • Why Book With Us
  • Financial
  • Our Values

We are Cuba Direct

We are a team of Cuba enthusiasts that thrive on creating unique travel experiences. We do this by going above and beyond for our clients, listening to their needs and translating them into their dream holiday.

All our travel consultants have either lived or travelled extensively in Cuba. This allows us to give clients genuine advice from our own experiences as well as those of the many clients we've whisked away over the past 16 years. We use our knowledge to craft special, off-the-beaten track experiences - the kind that big faceless travel agencies simply can't compete with.

As a small boutique company, we’re able to favour our customers rather than suppliers (while still offering you the assurance of ABTA and ATOL protection). No kickbacks, just unbiased guidance on what’s best for you and your holiday of a lifetime.

The itineraries on this site are just a small taste of what we have to offer. Your travel consultant will listen carefully to what you want and design your perfect trip based on your interests, requirements and budget.

We are not your ordinary tour operator

Miguel Gibson
CEO & Founder | London
Sandra Aguila, Cuba Direct
Sandra Aguila
Finance Director | London
Maykel Perez
Head of Marketing | London
Pedro Arévalo, Product and Customer Experience Executive at Cuba Direct
Pedro Arévalo
Product Manager | London
Rossella Colella
Product Manager | London
York Ortiz, Senior Travel Consultant at Cuba Direct
York Ortiz
Travel Consultant | London
Seymour Rodriguez, Senior Travel Consulant at Cuba Direct
Seymour Rodriguez
Travel Consultant | London
Anne Jaques
Travel Consultant | London
David Gonzalez
Travel Consultant | London
Maria Victoria Content Marketing Executive
Maria Victoria O'Hana
Content Marketing Executive | London
Emilio Riano, Customer Representative at Cuba Direct
Emilio Riaño
Head Rep | Havana
Antonio Guerrero, Customer Representative at Cuba Direct
Antonio Guerrero
Rep | Havana

Why Book With Us

REAL CUBA EXPERTS

Answers and advice from experience, not a search engine. With more travel specialists of Cuban origin than any other UK tour operator, no one knows Cuba like we do.

ONE-STOP SHOP

Dedicated solely to Cuba for over 16 years, we’re able to offer an enormous and varied range of quality-assured products and services on the island. Accommodation, flights, car-hire, excursions, visas, excursions and much more.

TAILOR-MADE HOLIDAYS

Dream holidays aren’t one-size-fits-all. We design itineraries around your interests, time and budget. Build your perfect trip from scratch or customise one of our existing itineraries. ‍

LOCAL REPRESENTATION

Our highly-trained, English-speaking team in Cuba means you’ll benefit from advice and support throughout your holiday. They'll help you make the most of your trip and be on-hand when you need them.

Value for MONEY

No middleman. Our office in Cuba allows us to provide services ourselves or buy directly from the country's best suppliers. This assures quality and grants us huge discounts - savings that we're delighted to pass on to our clients.

We are different

Financial & Holiday Protection

ATOL

We're members of ATOL, a scheme which protects money paid towards flight-inclusive holidays and helps repatriate stranded travellers. All the flights and flight-inclusive holidays that we sell are financially protected by the ATOL scheme. This ensures that you do not lose money or become stranded abroad if were unable to provide your holiday or return you home.

ABTA

We're members of ABTA, the UK's largest travel association. All the money you pay towards your holiday is protected by an insurance bond with ABTA. In the very unlikely event that we were to cease trading, you would get 100% of the money paid to us back.

IATA

We are registered with the International Air Transport Association (IATA) which works with the "air transport industry to promote safe, reliable, secure and economic air travel". As their member we are required to maintain high standards of service and dependability for our holidaymakers. We provide 100% financial protection.

TOPP

If you buy travel arrangements with us but not a flight, ATOL protection does not apply. Instead, your prepayments are protected by a Topp policy. In the unlikely event of our financial failure, customers’ prepayments for non-flight inclusive packages will be reimbursed, subject to the terms and conditions of the Topp policy.

Book with confidence. We are members of all the UK's major travel associations and regulators.

Our Values

We Value Honesty

Having travelled extensively ourselves, we understand the importance of honest advice and realistic expectations. Simply put, we tell it like it is and never make false promises. We love Cuba but we're under no illusions about its quirks, challenges and frustrations. We're upfront about this with our clients so they're prepared for whatever comes their way.

We Value Knowledge

We specialise in Cuba because it's a country we know inside out and have a huge passion for. That means we can give you real recommendations and expert advice from our own lived experiences - not a search engine. It’s this detailed knowledge that allows us to create specialised itineraries around your interests.

We Value People

We’re people-people. We care about the people our holidays impact – you and the community you visit. We want to give back to our homeland which is why we were one of the first British tour operators to offer homestay accommodation (casas particulares) in Cuba. Casas provide our clients with unforgettable holiday experiences while having a positive impact on Cuba and its incredible people.

¡Hola y bienvenido a Cuba Direct!

Cuba Direct™ is my baby. It has formed nearly all my professional life. I arrived in the UK in 2000 and, after struggling to find a job, decided to create my own business. At the time, I knew nothing about business – zero, nichts, nada – which perhaps is unsurprising when you consider I grew up in a country where capitalism is the enemy !

I believe this “going in blind” approach has defined much of what Cuba Direct™ is as a company and, in many ways, has been a huge asset. Without it, we would not have been so inquisitive, so ready to break away from traditional concepts and models and to tread our own path.

Fast-forward 16 years and we find ourselves a company with strong values and unshakeable sense of self:

•We are comfortable (and proud) to tell customers that we do not specialise in all-inclusive beach holidays. It’s not what we’re about, we want to focus on where we can add real value and be the best.

•We are pioneers of homestay accommodation (casas particulares). While I didn’t know much about business when setting out, I did know a lot about Cuba. Cuba Direct™ recognised the great benefits casas bring to travellers and locals before any other British tour operator.

•We are champions of multi-centre itineraries that show off the incredible richness and diversity of Cuba. Our island is much more than Havana and Varadero.

In other words, we are trend setters who are constantly on the lookout for ways to provide insightful, memorable and meaningful Cuba experiences. If that sounds like the sort of holiday you want, please get in touch.

Saludos,

Miguel

Highly Recommended: 96% of Clients Rate Us as "Good" or "Excellent"

We're committed to making your Cuba experience as amazing as possible. We've amassed hundreds of fantastic reviews over the years, with clients citing our expertise, attention to detail, and professionalism as reasons for their high ratings. Don't just take our word for it, see what our clients have to say...

Everything was simply perfect, very well organised, accurate information, good advice from knowledgeable staff. Thank you Cuba Direct for a perfect interesting trip.

Cuba Direct were brilliant from beginning to end, from initial planning of our tour all the way through the trip itself. Fantastic, memorable holiday. I would recommend it to anyone.

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