Cuba Direct reviews

Feedback for Cuba Direct has been compiled from 164 customer reviews

Date
Product
Score
Customer Comment
Service:++
Product:++

Service rating : Everything worked so smoothly. Made the visit so straight forward.
Product : Only weak spot was Varadero - if you could sort out issues with the casa particulares would have been a much stronger end to an enjoyable two weeks.

Service:++
Product:+

Service rating : The team were very helpful and feedback, documents etc very prompt and thorough.
Holiday was great, Havana fantastic, Parques Central Hotel excellent. Transfers fine.
Varadero also great.
Product : All really good, had a great time.

Service:+

Service rating : Communication not great, but Anne left the company so not helped. We nearly missed our deadline to pay, we were not reminded.
Product : I think it was a lot of money and we probably could have saved a lot if we had had more time to research and done more ourselves, but overall not bad value for money.

Service:+
Product:+

Service rating : The service from the company was good, all transfers turned up on time and everything ran smoothly.
Product : Hotels were both slightly disappointing and not the standard I would prefer. The upgrade in the Blau was a complete waste of time, we did not get half of what we were supposed to.

Service:+
Product:+

Service rating : Staff were very helpful when we were making our booking and changes.
Product : Transportation was excellent. Rep in Havana was more than helpful when we had a problem. All accomodation was good but we felt we were overcharged for meals we took in the casa in Trinidad. A memorable holiday.

Service:++
Product:+

Service rating : Helpful from start to finish. Well done!!!
Product : Cuba is great.

Service:++
Product:+

Excellent booking experience, met all our requirements and holiday ran really smoothly

Service:++
Product:++

Service rating : straightforward booking process. professional & courteous.
Product : excellent choice of accommodation.

Service:+
Product:+

Service rating : I received 4 or 5 "final" itineraries during the booking process so I had a big wad of paper at the end to try and work out the crucial information of my actual itinerary.
Product : Liked Cuba very much. Food mediocre but people, scenery, architecture etc. were all I had hoped.

Service:++
Product:++

Service rating : Great service
Product : Great service